AI is Human: Why a People-First Approach is Key to Customer Service

Forget everything you thought you knew about AI in customer service. Dimitris Dimitriadis, Futurist and CIO at TheFutureCats Innovation Consultancy, recently delivered a powerful message at the 20th Greek Customer Service Summit: Artificial Intelligence isn’t just a tool; it’s a fundamental shift, and its true power lies in prioritizing people. In his compelling talk, “Human-Centered AI, the Future of Seamless …

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